Sunday, January 30, 2011

Sunday, January 30

Day Nineteen

Today I am working on some more things that I listed the other day as being incomplete.  Still letting lots of ideas perculate about creating a website and an "awareness day." Looking forward to tomorrow when my boss Katie will speak with her boss Beth about me submitting a proposal for the AMMC conference.

Saturday, January 29

Day Eighteen

Today I got myself through my rough patch by settling in and taking my time to do the mundane task of checking every museum's list of participating museums. I made myself cozy on the couch with a blanket and my laptop, turned on Food Network, and sat there all day comparing lists against each other. I got it all done! I just had to readjust my working style--sitting at the table and plowing through it was driving me nuts, but getting cozy on the couch made it much easier!

Friday, January 28, 2011

Friday, January 28

Day Seventeen

I had A LOT of ideas last night: website, awareness day, conference proposal.

Today, I got the ball rolling on the conference proposal by bringing it up with my boss.  It would be due 2/15 for the AMMC Conference held here this October.

Here’s a quick list of topics I could cover in the session:
What do museums gain by participating in reciprocal membership programs?
What are the different types of programs (i.e. one-to-one versus nationwide)? What programs are out there? (Name, size, rules and requirements, how to join)
Now that we know the basics (a.k.a. now that my thesis is out) what other questions should we be asking and how can we work together as a museum community to find the answers?
We should be asking questions such as: How can we ensure everyone has the most up-to-date information? How can we capitalize on them? Are they an effective upgrade tool? What should we do with the data we track? How can we best market the programs to our members as a benefit to use and/or upgrade for (on-site materials, website, incorporating it into fulfillment package)?
Q and A with the people who run these programs

List of questions I need to answer before I set to work on the proposal…

Should I be “Caitlin the Grad Student” or “Caitlin the Communications Coordinator at the PMA”? (I think there would be a lot of benefit to being from the PMA)
If I am a presenter, do I need to pay the full conference fee? If I do have to pay, would the museum cover it?
There is only room for 2 confirmed presenters (besides me) on the proposal. Does this mean most sessions only have a total of 3 presenters or are panels usually larger?
How does the proposal process work? What other deadlines would there be down the line?
Then, of course, would people be interested and can I get two people to commit to this.

Here are my thoughts on who I could ask to be on the panel:

1.       North American Reciprocal Membership
Yes! I must have her.
2.       Southeastern Reciprocal Membership
Maybe- he answered the survey and was really nice, but does he round out the panel?
3.       Art Museum Reciprocal Membership Program (AIC)
Didn’t answer the survey, but she is nice and may agree.
4.       Art Museum Reciprocal Network (Walters)
No, didn’t respond to the survey and seems unorganized.
5.       Metropolitan Museum of Art
No, wouldn’t round out the panel.
6.       Whitney
Haven’t contacted them yet, but they’d be a great addition to the panel because it’s a new program and different from the others.
7.       Museum Alliance Reciprocal Program
Said she would respond but never did, could contact her again if need be.
8.       Western Museums Reciprocal Membership/Group
No one runs it.
9.       Western Reciprocal Program/Alliance
Didn’t respond.
10.   ModCon Museum Reciprocal Membership Program
May be good to round out panel, but never responded.
11.   University Museum Reciprocal Program
Too nichey, not good for panel.
12.   Connections
Too nichey, not good for panel.
13.   Ohio Museum Reciprocal Membership Program
Small and local, may be perfect for my panel.
14.   Texas Museum Reciprocal Program
Didn’t hear back.
15.   Empire State Museum Reciprocal Program
Didn’t hear back.
16.   Michigan Art Museums Reciprocal Membership Program
This is UMMA, didn’t hear back.
17.   New England Regional Art Museums
No one person runs it.
18.   Fairfield/Westchester Museum Alliance
No one person runs it, perhaps ask one of the respondents. Interesting example.
19.   Museums West
Not good example.
20.   Other
There will be other kinds of museums, besides art museums, but oh well. I can’t do it all!

Thursday, January 27, 2011

Thursday, January 27

Day Sixteen

SNOW DAY!

To be honest, I've hit a bit of a rough patch.  The problem is I haven't filled out 100% of the form for some of these programs.  I've skipped the annoying parts.  There are two:

1. At each museum's website, I look to see if they have provided a list of museums that participate in the program I researching.  Then I print out each list I find and compare them to one another.  This is time consuming, and at times very tedious and confusing, because I will have many lists for each program that I need to compare.
2. I analyze how each museum is using the conjunction with other programs.  Are they only a part of this one program?  Do they offer it in conjunction with other programs? What about NARM? Do they offer all programs at one level or do they spread them out across price points? This is hard because sometimes it's not clear what programs the museum participates in and what levels they are offered at.

My first question to myself is how am I going to use this information when I actually start writing my thesis.  Do I need to be so detailed and specific?? Am I going to say... "This museum left out these four museums on their list. Then the second four museums left off these two museums." Probably not, right? But I guess it's better to be very specific and detailed in my research and then be more general in the paper, i.e. "The three museums most commonly left off the list of participating museums were X and Y."

So today I am taking a step back and looking at what I've done so far and making a list of what holes I've left that I need to fill in.  Having this list will help me focus on the parts that still need to get done.

These are the areas I am going to look at:
  1. What forms are not 100% filled out and what holes do I need to fill?
  2. What forms have I not started?
  3. What samples do I still need to request?
  4. What questions do I need to work on clarifiying?
  5. Also, I need to change all files to be compatible with 2003-2007 so I can open them on my work computer when needed.
The goal is to finish up this phase ASAP so I can meet with Anne Keith Kennedy and get going on the next phase: ACTUALLY PUTTING ALL THIS INFORMATION TOGETHER IN A COHESIVE THESIS!

1.       North American Reciprocal Membership

Haven’t begun this form.  How should I tackle it? I sent surveys to roughly 385 museums that are part of this program and I received 93 surveys back. I think I will just analyze the response I received and not talk about the people who didn’t respond. 93 should be a big enough cross section to relate to the whole.

2.       Southeastern Reciprocal Membership

I didn’t finish comparing SERM lists. I need to obtain a sample. Maxi didn’t respond to me. Asked for another sample from Tracy.

3.       Art Museum Reciprocal Membership Program (AIC)

Should I provide another sample besides the PMA? I asked for one from DIA, but didn’t hear back.

4.       Art Museum Reciprocal Network (Walters)

Contact person, How many responded to the survey, how many of those only participated in Walters, who gets left off the list, summary of location, does everyone follow the rules, price points, how is the program used, inconsistencies to be clarified. I need a sample. I have ours, but I should ask for another one.

5.       Metropolitan Museum of Art

Form complete.  Need another sample, asked DIA.

6.       Whitney

Haven’t done form. I need to initiate contact with them.

7.       Museum Alliance Reciprocal Program

What museums get left off the list, sample, summary of price points, does everyone follow the rules, how is the program used, inconsistencies to be clarified

8.       Western Museums Reciprocal Membership/Group

This is the program that’s dying, so I did the best I could.

9.       Western Reciprocal Program/Alliance

Form complete, but I need to get a sample. Requested but didn’t receive.

10.   ModCon Museum Reciprocal Membership Program

Who gets left off the list, ask for sample, do people follow the rules, inconsistencies to be clarified

11.   University Museum Reciprocal Program

Lots to finish here. Asked manager for survey again.

12.   Connections

Contact person, who gets left off the list, rules?, they don’t do anything special so I don’t need a sample, does everyone follow the rules, how is the program used, inconsistencies to be clarified.

13.   Ohio Museum Reciprocal Membership Program

Complete. Who gets left off the list, only program manager responded

14.   Texas Museum Reciprocal Program

Done, and got sample from McNay

15.   Empire State Museum Reciprocal Program

Haven’t started form yet.

16.   Michigan Art Museums Reciprocal Membership Program

Got sample from Dennos

17.   New England Regional Art Museums

Complete.

18.   Fairfield/Westchester Museum Alliance

Complete.

19.   Museums West

Haven’t begun.

20.   Other

Just need to list them: Time Travelers, ASTC, AHS, Children’s, Jewish

I need to print out: Walters, Museum Alliance, and Connections. I need to re-do ModCon because I don't think I have the lists for that program.

Sunday, January 23, 2011

Sunday, January 23

Day Fifteen

Happy birthday shoutout to Ms. Laura Keegan.

Worked on Walters program today. Still have some details to finish up. But I'm getting there!

Saturday, January 22

Day Fourteen

Leaving the biggest one to last... NARM.
But tackling the secong biggest one today- Museum Alliance with 32 participating museums.

Are museums moving towards the one to one model so they have more control? SFMOMA says"We are one of the largest institutions in our current reciprocal program. We are interested in the idea of the Whitney model, where we set up independent 1:1 reciprocal relationships with other museums that are closer to our size/interest. We would need to decide if we have the bandwidth to support the additional administrative workload that this would entail."

Friday, January 21, 2011

Friday, January 21

Day Thirteen

Settling into a long winter's weekend of thesis-ing...

Today I am tackling the mysterious Fairfield/Westchester Museum Alliance. Haven't paid much attention to it in the past, but finally enough people have mentioned it to attract my attention. It's a well organized alliance, but it doesn't fit the typical definition of reciprocal member program. In this instance, if you visit one of the other museums in the same day you get half price.

Thursday, January 20, 2011

Thursday, January 20

Day Twelve

Trying to remember how much I've done so far, and not pay attention to how much I still have left to do. Sigh.

Started and finished looking at New England Consortium.

To be continued...
Fairfield/Westchester Museum Alliance: The Aldrich Contemporary Art Museum in Ridgefield, and Barnum Museum in Bridgeport, Connecticut; Hudson River Museum in Yonkers, Hudson Valley Center for Contemporary Art in Peekskill, Katonah Museum of Art in Katonah, Neuberger Museum of Art in Purchase, and Wave Hill Gardens and Cultural Center in the Bronx, New York. [from Bruce Museum's website http://brucemuseum.org/site/join_and_support_detail/individual_membership/]

Monday, January 17, 2011

Monday, January 17

Day Eleven

Happy MLK Day! Glad to have the day off to work on my thesis.

Yesterday and today I have been working on aspects I've been putting off.  I have gone back to the programs I already looked at and put all the info in the form so I am more organized and know that I've answered all the questions I need to.  The hardest question to answer is who get's left off who's list.

Saturday, January 15, 2011

Saturday, January 15

Day Nine

Spent 10 hours straight working on SERM! Just a few details to finish up tomorrow... clean up museum names on map, figure out which ones are missing from my database, finish up price points, tally how many programs are used in conjunction with SERM.

Form Done!

Reciprocal Membership Programs
Art Museum Reciprocal Membership Program (AIC)
Art Museum Reciprocal Network (Walters) - 30
College and University Art Museums Reciprocal Prog
Connections - 23
Empire State Museum Reciprocal Program - 17
Metropolitan Museum of Art
Michigan Art Museums Reciprocal Membership Program
ModCon Museum Reciprocal Membership Program
Museum Alliance Reciprocal Program - 32
Museums West
New England Regional Art Museums
North American Reciprocal Membership - 93 surveys
Ohio Museum Reciprocal Membership Program
Other
Other [Whitney]
Southeastern Reciprocal Membership
Texas Museum Reciprocal Program
University Museum Reciprocal Program - 24
Western Museums Reciprocal Membership/Group
Western Reciprocal Program/Alliance
Fairfield/Westchester Museum Alliance

Friday, January 14, 2011

Friday, January 14

Day Eight

Tonight is the beginning of MLK Weekend 2011. I am going to get so much done on my thesis! Looking forward to being in a whole new phase on Tuesday.

Working on a small program tonight [Ohio]. Then going to tackle a big one [SERM] tomorrow.

Thursday, January 13, 2011

Thursday, January 13

Just applied to graduate! Woo hoo :)

In case I need this info later:
To view your current application(s), please click the "View Your Application(s) for Degree" link below or from via the "Student Records" tab when you log back into DrexelOne. 

Monday, January 10, 2011

Monday, January 10

Day Seven

Started and completed the Met program's analysis, google map, price point chart and graph, and analysis form!

http://dpa.typepad.com/aadm_theses
Username: graduate
Password: please

Sunday, January 9, 2011

Sunday, January 9

Day Six

Back at it! Gotta keep going...

Starting off by doing AIC's analysis.

The Walters said they added two new museums a long time ago, I need to go back and check to see if any have been added to their website.
There are google maps made for Time Travelers, American Zoological Association, and American Horticulture Society.

Finished the Analysis Form for AIC and it looks great!

Saturday, January 8, 2011

Saturday, January 8

Day Five

Came in to the office today to work on my thesis. What beautiful snow outside!

Deadline for first draft to Jean: Monday, March 28
Deadline to apply for June graduation: Monday, June 6 (this seems awful close to the actual commencement day which is only 4 days later, or do I have to do it by March 14?) Tuesday, February 18 on this website http://www.drexel.edu/src/academics/graduation/dates/ [Thanks for chiming in Elizabeth and Ria!]
Commencement day: Saturday, June 11
http://www.drexel.edu/provost/calendars/quarter/

So far to date this has been my process:
  • Create query for each reciprocal membership program.
  • Create form for each query.
  • Pick a program to analyze and using the form, go through the information I have collected on each museum. Revisit each museum's website Type up notes on each one in an "analysis" doc. Enter each museum onto a google map I've created for the program. Note the price point of the program for each museum and enter it into an excel doc to create a bar chart.
  • Using my "analysis" doc, I write up something that is a *little* more fluid as a readable document, so I am closer to having a first draft. (Although it's been hard for me to do this. It doesn't seem to flow very well and it's difficult to avoid writing a handbook.)
  • Repeat on the next program... and the next program... there are 18 programs in all. Some of them are quite large and will take me a long time to analyze.
To help organize my analysis and hopefully make it easier to turn my notes into a draft, I've created a document I will create for each program.  It will help me map out all the information I am trying to collect on each program. Here is the layout of the doc:

Name:
*This is the name I have chosen to call it. That does not necessarily mean the alternate names are incorrect.
Alternate names:
Contact person (Program manager):
Type:
Participating museums:
*May or may not be part of the program
Number of participating museums:
How many participating museums responded to the survey?
How many of those are ONLY part of this one program?
Number of participating museums according to the language used by participating museums on their websites:
What museum(s) get left off the list of participating museums most often?
Location of participating museums:
Link to Google Map:
Rules:
Card/Sticker:
Sample obtained?
How many people are allowed in?
Does anyone keep data I can ask for?
According to survey responses and other collected data, does it seem like everyone follows the rules?
Price points:
Price point table and chart:
How is this program used in conjunction with other programs?
Questions to be answered / Inconsistencies to be clarified:
Has the program manager responded? If so, what did they have to say?

I can amend this as neccessary, but hopefully it will help me meld my notes into a draft. Perhaps I can even keep certain aspects of it "as is" in my thesis? Or is that too "hand-bookish"?

Thursday, January 6, 2011

Thursday, January 6

Day Four

Got started a little late because I had some things I had to take care of. Let's see how late I can go before throwing in the towel...

Started working on Western Museum Group. Already I can tell that it's going to be hard to tell definitively who is in the program and who isn't.

WMG is a mess! But it's made it interesting to look at. I believe the museum that was running it closed last year, and now it's kind of falling apart. Half the museum removed it from their website, the other half still advertise it. The people who responded to my surveys have no idea who runs it. It's taken on a life of its own!

Back to making forms for all my queries... I have so many to do! But it's sooo much easier to analyze in form view.

Done for the day!

Wednesday, January 5, 2011

Wednesday, January 5

Day Three

I wonder how long it's going to take me to finish this thing when I work on it everyday...

Fixed the query/form for Texas yesterday, so I will start in on them (because it's a small program!)
Have begun to pay attention as I revisit each website to notice whether the official name of the museum has the "THE" in it or not. Then, I write (checked) next to the ones I've checked so I know the difference. Is that being too perfectionist? Doesn any one really care about the "THE"? I guess it's better to be safe than sorry.
Elizabeth K. Montemayor at the San Antonio Museum of Art has answered 10,000 questions for me so I don't want to ask her to give me a sample. She's ideal because she only participates in the Texas program and no others. I guess I will have to get one from the Dallas Museum of Art.
I've emailed the Texas program manager twice, and no response :(
Just realized I only have 4 museums tagged for the Museums West program... is it one of the other programs and these four are just calling it by another name?
Just figured it out... it is a separate program, but I didn't enter most of them in my database because they aren't art museums. Ugh, maybe I do need to enter them after all...
http://gilcrease.utulsa.edu/MuseumsWestConsortium.aspx
Why do they say there 8 participating museums and then turn right around and say there are 12?
I was worried I wouldn't know which queries I did over or not, but then I realized I can tell by looking to see if the 'Reciprocal Program 5' field is there or not.
I've got two names for the University program on my access programs list: College and University Art Museums Reciprocal Prog (has zero) University Museum Reciprocal Program (has 24) I wonder how that happened...

Tuesday, January 4, 2011

Tuesday, January 4

Day Two

Picking up where I left off yesterday... it's easy to get started when I know where to begin.

No manager for the Western Museum Group WMG?
The peeps at the Denver Museum of Art manage the Western Alliance and they told me they don't have time to answer my questions.
Just remembered: Whitney just started their own 1:1 program. I need to email them.
Does membership place the stickers on the cards BEFORE they send them out, or do they send the stickers with the cards and ask the members to put them on?
Asian Art Museums (in Western Alliance program) spells out how many people are allowed to get in - one per membership card - two total. Why isn't this listed more? It's on a case by case basis most of the time. Is that okay or should everyone be more clear?
de Young and Legion of Honor are collectively called the Fine Arts Museum of San Francisco.
I'm just looking at websites. Who knows how they promote reciprocal membership on the frontlines... rack cards, signage, brochures?? My paper won't address this at all, is that ok?

Emailed Asian Art Museum, de young/Legion of Honor, and San Diego Museum of Art...
Asked them all for samples, two I asked for sticker ordering info, one I asked for data.
I only email people who responded to my survey. I didn't email some people because they are a part of many reciprocal programs I haven't analyzed yet and there may be more pressing questions to ask about the other programs.
Have to redo queries because I've added fields since the last time I did them. Also need to create forms for each query so they are easier to analyze. A nice mindless task!

Monday, January 3, 2011

Monday, January 3

Day One

Trying to clear up some lingering questions about the Michigan reciprocal membership program.  Emailed, Dennos, DIA, and Saginaw.
  • I believe the Alden B. Dow Museum of Science and Art and The DeVos Art Museum are part of the Michigan reciprocal program, but most participating museums don't include them on the list.  Which museums do you include? Are these two not a part of the program?
  • Can you send me a sample of the Michigan Art Museums Reciprocal Membership Card that is distributed to members? [Asked DIA for sleeve]
  • Is it a rule that the Michigan reciprocal program may not be offered at a price point below $100?
  • [Asked Saginaw] You mentioned in your survey that some of your museum's information was listed incorrectly on other museums' sites.  Have you had success in getting the information updated?
Finished with Michigan for now. Asked all the questions I can ask!
Frustrated with ModCon because I am picking up in the middle.
Moving on to a fresh program, Western Alliance.
There already is a NARM google map! So I don't have to make one :):):)
Asian Art Museum brought up the point of downgrading in their survey. How to make sure member removes the sticker?
Couldn't get Museum of Fine Arts Houston's name to show up on the google map. RESOLVED
De Young and Legion of Honor show up as "store" on the google map. RESOLVED
5 more to go on Western Alliance analysis. Then I begin the write up!

Samples

<><><><><><><><><><><><><><><><><><><><>
Reciprocal Membership Programs
Art Museum Reciprocal Membership Program (AIC) - PMA
Art Museum Reciprocal Network (Walters) - PMA
College and University Art Museums Reciprocal Prog
Connections - NO SAMPLE TO BE HAD
Empire State Museum Reciprocal Program - NO SAMPLE TO BE HAD
Metropolitan Museum of Art - NO SAMPLE TO BE HAD
Michigan Art Museums Reciprocal Membership Program - IN THE MAIL [RECEIVED]
ModCon Museum Reciprocal Membership Program
Museum Alliance Reciprocal Program - DON'T KNOW WHO TO ASK
Museums West - REQUESTED
New England Regional Art Museums - NO SAMPLE TO BE HAD
North American Reciprocal Membership - RECEIVED
Ohio Museum Reciprocal Membership Program - I HAVE IMAGE
Other
Other [Whitney]
Southeastern Reciprocal Membership - RECEIVED
Texas Museum Reciprocal Program - EMAIL DALLAS RECEIVED SCAN FROM MCNAY
University Museum Reciprocal Program - I DON'T THINK THERE IS A STICKER
Western Museums Reciprocal Membership/Group - RECEIVED
Western Reciprocal Program/Alliance - REQUESTED FROM MANAGER